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Use › Operational Technology Request Management › Operational Technology
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an Operational Technology request on the Industrial Workspace

Create an Operational Technology (OT) request in the Industrial Workspace to address a product or service needed for an OT device or incident.

Before you begin

Role required: any OT user

Procedure

  1. Navigate to All > Industrial Workspace.

  2. Open the Industrial Workspace list view.

  3. In the OT Requests list module, select the My Requests list.

    Note:

    The My Requests list is accessible to all the OT users that can access the Industrial Workspace.

  4. Select New.

  5. In the OT Service Catalog, select one of the available catalog items that best fits your needs.

  6. Fill in the fields as needed for your request.

  7. Select Request.

What to do next

Once the OT request is submitted, you receive an email with the details of your request. You can use the link provided in the email to open the request record and track its status. You can also edit the request record with further context needed to complete the request.

If there are any changes made to the request record, you're notified with an email describing the changes made. For example, work notes were added to the record, or its state was updated.

Parent Topic:Using Operational Technology Request Management