Modeling an Operational Technology system service › Use › Operational Technology Manager › Operational Technology

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an Operational Technology system service

Create an Operational Technology (OT) system service to model a distributed control system (DCS) and all of its related components, such as control modules and programming logic controls (PLCs).

About this task

You can create an OT system service in the following locations:

ServiceNow AI Platform in the OT Systems list
Industrial Industrial Workspace list view

Before you begin

Role required: admin

Procedure

If you want to create an OT system service on the ServiceNow AI Platform, complete these actions:
1. Navigate to All > Operational Technology (OT) > OT Systems.
2. Select New.
3. On the form, fill in the following fields.

Field	Description
Display name	Used to populate the display name of the OT system service.
Name	Host name of the OT system service.
ISA entity site	ISA entity site that the OT system service belongs to.
Manufacturer	Name of the manufacturer of the OT system service.
Model number	Manufacturer's model number for the OT system service.
Short description	Brief description of the OT system service.
Details
Owned by	Name of the primary owner of the OT system service.
Managed by	Name of the primary manager of the OT system service.
Business criticality	Measure of how critical, or important, the system service is. Examples: - High or Most critical - Medium or somewhat critical - Low or Less critical - None or not critical
Support Group	Name of the primary support group for the OT system service.
Managed By Group	Name of the group that manages the OT system service.
Operational status	Status of the system service.

4.  Select **Submit**.

If you want to create an OT system service in the Industrial Workspace list view, complete these actions:
1. Navigate to All > Industrial Workspace.
2. Select the List (

Image omitted: icon-list.png
List icon\) icon.

3.  Under the **Operational Technology \(OT\)** module, select the **OT Systems** list.
4.  Select **New**.
5.  On the form, fill in the following fields.

Field	Description
Display name	Used to populate the display name of the OT system service.
Name	Host name of the OT system service.
ISA entity site	ISA entity site that the OT system service belongs to.
Manufacturer	Name of the manufacturer of the OT system service.
Model number	Manufacturer's model number for the OT system service.
Short description	Brief description of the OT system service.
Details
Owned by	Name of the primary owner of the OT system service.
Managed by	Name of the primary manager of the OT system service.
Business criticality	Measure of how critical, or important, the system service is. Examples: - High or Most critical - Medium or somewhat critical - Low or Less critical - None or not critical
Support Group	Name of the primary support group for the OT system service.
Managed By Group	Name of the group that manages the OT system service.
Operational status	Status of the system service.

6.  Select **Save**.

What to do next

Now you can add OT devices to the system service. For more information, see Add a device to an Operational Technology system service.

Parent Topic:Modeling an Operational Technology system service