Create a knowledge article in Industrial Workspace
Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology (OT) incident.
Before you begin
Role required: knowledge
Note: You also need the Can contribute access to at least one knowledge base. For more information, see Create an OT knowledge base.
Procedure
Navigate to All > Industrial Workspace.
In the list view under the Knowledge module, open one of the available lists.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Knowledge base | Knowledge base that the knowledge article should be included in.Note: If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list. |
| Category | Classification of the knowledge article. |
| Short description | Brief description of the incident resolution that is used as the knowledge article title. |
| Article body | Content of the knowledge article that describes any procedures, challenges, and solutions for the incident. |
| Valid to | Date that the knowledge article is valid until. |
Select Save.
The knowledge article is saved as a draft and attached to the parent OT incident.
Select Publish.
Result
The knowledge article is now published in your OT knowledge base.
Note: If you set the Publish workflow field in your OT knowledge base to Knowledge - Approval Publish, the article must be approved before being published.
Parent Topic:Using Operational Technology Knowledge Management