Change email notifications
Use email notifications to alert users when an Operational Technology (OT) change request or a change task is updated.
The notifications for OT change requests and change tasks are listed in the following tables.
| Name | When to send | Who receives it | What it contains |
|---|---|---|---|
| Change assigned to me | When the Assigned to field changes and is not empty | User who's assigned the change | Subject: <Change request \#> notification Body: Short Description: <Short description> Click here to view Change Request: <URL to the change request> Site: <Site name> OT Device: <OT device> Equipment Model Entity: <Equipment model entity> Description: <Description> |
| Change assigned to my group | When the Assignment group field changes and is not empty | Assignment group | Subject: <Change request \#> has been assigned to group <assignment group>Body: Short Description: <Short description> Click here to view Change Request: <URL to the change request> Site: <Site name> OT Device: <OT device> Equipment Model Entity: <Equipment model entity> Description: <description> |
| Change commented | When the change request is commented | - Requested By - Watch list | Subject: <Change request \#> comments addedBody: Short description: <Short description> Click here to view Change Request: <URL to the change request> Comments: <Comments added to the change request> |
| Change worknoted | When a work note is added to the change request. | - Work note list - Assigned to - Assignment group | Subject: <Change request \#> work notes added Body: Short description: <Short description> Click here to view Change Request: <URL to change request> Work Notes: <Work notes added to change request> |
| Change approved | When the change request is approved | - Assigned to - Assignment group | Subject: <Change request \#> has been approvedBody: Short Description: <Short description> Click here to view <URL to change request> Description: <Description> |
| Change rejected | When the change request is rejected | - Assigned to - Assignment group | Subject: <Change request \#> has been rejectedBody: Short Description: <Short description> Click here to view <URL to change request> Description: <Description> |
| Change on hold | When the change request is put on hold | Requested By | Subject: <Change request \#> has been put on holdBody: Hello <user who created change request>, The <Change request \#> you requested has been put on hold. The reason for the request being put on hold is: <Reason for change request being put on hold> Click here to view your change request: <URL to change request> |
| Change off hold | When the change request is taken off hold | Requested By | Subject: <Change request \#> has been taken off holdBody: Hello <user who created change request>, The <Change request \#> you requested has been taken off hold and is in the <Updated state field> state. Click here to view your change request: <URL to change request> |
| Name | When to send | Who receives it | What it contains |
|---|---|---|---|
| Change task assigned to me | When the Assigned to field changes and is not empty | Person who is assigned the change task | Subject: <Change task \#> notification -- <Short description>Body: Short Description: <Short description> Click here to view Change Task: <URL to change task> Site: <Site name> OT Device: <OT device> Equipment Model Entity: <Equipment model entity> Description: <Description> |
| Change task assigned to my group | When the Assignment group field changes and is not empty | Assignment group | Subject: Subject: <Change task \#> notification -- <Short description>Body: Short Description: <Short description> Click here to view Change Task: <URL to change task> Site: <Site name> OT Device: <OT device> Equipment Model Entity: <Equipment model entity> Description: <Description> |
| Change task worknoted | When a work note is added to the change task | - Work note list - Assigned to - Assignment group | Subject: <Change task \#> work notes added -- <Short description>Body: Short description: <Short description> Click here to view Change Task: <URL to change task> Work Notes: <Work notes added to change task> |
Parent Topic:Using Operational Technology Change Management