The ServiceNow AI Platform® is an application platform for automating business processes across the enterprise. The ServiceNow AI Platform provides the infrastructure to help your organization develop, run, and manage applications.
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Administer the ServiceNow AI PlatformLearn about the platform and how to configure core features, perform day to day administrator tasks, and upgrade your instance.Configure user experiencesSet up and customize user interfaces, like the Next Experience and Core UI, workspaces, the Service Catalog, conversational interfaces, and in-product assistance.Analyze and optimize business processesMeasure and accelerate performance with purpose-built analytics solutions.Secure your instancePlatform security provides capabilities to secure the instance.Extend ServiceNow AI Platform capabilitiesUtilize additional applications built into the ServiceNow AI Platform to manage people, work routing, services, and the Configuration Management Database \(CMDB\).Enable AI experiencesIncrease productivity with AI-based applications. Use Natural Language Understanding \(NLU\) to enable the ServiceNow AI Platform to learn and respond to human-expressed intent.Conversational InterfacesLearn how users can engage with live agents and virtual agents and how generative AI can enhance these interactions.Configure mobile experiencesAccess your instance on-demand anywhere in the world with multiple ServiceNow mobile apps.