Enable Usage Insights for specific applications
You can enable or turn off Usage Insights for specific Core UI, Next Experience, and Mobile applications on the Usage Insights Settings table.
Before you begin
Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or portal_analytics_admin
Procedure
Navigate to All > Platform Analytics Administration > Usage Insights Settings > Settings.
On the list, locate the record for the application you want to enable analytics tracking on.
The application name is listed in the Name column.
Select the name of the application.
On the form, select Active.
Select Update.
Enable the Usage Insights application
**Note:** ServiceNow collects basic usage data to improve products and services even when Usage Insights is inactive.
What to do next
Assign a web_analytics_viewer or portal_analytics_viewer role to users to enable them to view the Usage Insights application.
Track Usage Insights in Service Portal to monitor key performance indicators with the Usage Insights application.
Parent Topic:Enable Usage Insights