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Usage Insights reference › Usage Insights › Platform Analytics
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Usage Insights related properties

Use system properties to configure Usage Insights in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.

Use the following system properties in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.

  • glide.analytics.enabled

    Select whether to enable the option to track user analytics.

    • Type: true | false
    • Default value: false
    • glide.analytics.user.consent.script_timeout

    Maximum time in milliseconds that a script can run during the Usage Insights consent policy mechanism, when triggering the provider's custom script. The minimum value is 100 ms. The maximum value is 5000 ms.

    • Type: string
    • Default value: 2000

Use the following system properties in the Service Portal only.

  • glide.analytics.tracking.force_allowed.portals

    Turns off the user consent pop-up for specified portals.

    • Type: string
    • Default value: none
    • glide.analytics.tracking.restricted.portals

    Turns off user analytics tracking for specified portals.

    This property overrides the glide.sp.analytics.enabled.portals property. You specify a portal by pasting its sys_id in the Value field. To specify multiple portals, enter a comma-separated list with no spaces.

    • Type: string
    • Default value: none
    • glide.sp.analytics.enabled.portals

    Enables user analytics tracking for specified portals. By default, tracking is enabled for the base system Service Portal.

    • Type: string
    • Default value: 81b75d3147032100ba13a5554ee4902b

Note: If you make certain key changes to portals, such as changing the sys_id, data is not carried over and you see a different dashboard.

Parent Topic:Usage Insights reference