Exploring Process Mining

Use Process Mining to analyze and optimize business processes.

Process Mining enables you to find answers to process improvement questions such as:

• Where is the business spending or wasting the most time?
• What's the root cause behind slow-performing processes?
• Where should the business apply automation next in its process?
• Where is the rework occurring?
• What's the estimated cost and potential savings for each activity within a process?
• How much deviation is the business seeing in its process?

As an analyst, you can:

• Proactively assess and improve ITSM CSM, Financial Services Operations, and HR Service Delivery processes.​ ​
• Accelerate digital transformation​. Find areas of improvement and automation based on data and your best practice content.

As a process owner, you can:

• Get visibility into processes and start collaboration.​

• Assess process bottlenecks, find areas of weakness, and find potential areas to optimize.​

• Process Mining architecture
  Understand the basic attributes of the Process Mining architecture.

• Key features of Process Mining
  Some key features of Process Mining are listed in this topic.
• Evaluation projects
  Process Mining offers four evaluation projects to help you understand the product functionality with your own data. The Process Mining plugin (sn_po) is activated by default in all your production instances enabling you to use the evaluation projects.
• Process Mining workspace
  See your business processes and workflows as visualizations from the Process Mining workspace.

Parent Topic:Process Mining