Exploring KPI Details

KPI Details is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator.

[Omitted video] Description: Tour of KPI Details

KPI Details lets you answer questions such as:

“Are daily new critical incidents rising since the last update?”
“Is the rise in critical incidents faster than the rise in P3 incidents?”
“What are the top 3 groups with the highest increase in critical incidents over the past quarter?”
“What specific incidents correspond to that spike in incidents last week?”
“What’s my usual (median/ average/ total) number of new incidents over the past 3 weeks? Past 2 months?”

Note: Data snapshots indicators do not support all KPI Details functions.

Learn how to use KPI Details to accomplish the following tasks:

Review the overall health of an indicator.
Explore trends for any indicator.
Review individual records corresponding to any date.
Manage Indicator targets and thresholds in KPI Details for your indicators.

Enhance KPI Details by configuring notifications of significant trends in KPI Signals.

Tip: A free training for KPI Details is available from the NOW Learning Center.

Note: Values between 10,000 and 999,999 are rounded off to the nearest thousand and abbreviated with a K, such as 11K for 11,234. Values between 1 million and 999,999,999 are rounded off to the nearest million and abbreviated with an M. Values of 1 billion and higher are rounded off to the nearest billion and abbreviated with a G.