Create › Data visualizations › Platform Analytics experience › Platform Analytics

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a single score data visualization

Use a single score to show a value as a number or percentage. Visualize how the value compares to a target or benchmark, to track progress, or to identify areas for improvement.

Before you begin

Role required: Anyone with access to data can create a visualization of that data on any dashboard that they can edit. Users with the itil, report_user, admin, or viz_creator role can create a visualization in the Visualization Designer. When you create a visualization in the Visualization Designer, it is saved to the Library. For more information on access, see Report_view access control and Platform Analytics roles.

About this task

For information about the use of a Single Score visualization in a dashboard, see the Developer Site. This site gives information about Single score data visualization components in the UI Builder, and some configuration options may differ from the Visualization Designer.

Note: Workflow Data Fabric sources do not support real-time update on single score, dial, and gauge visualizations.

Procedure

Navigate to All > Platform Analytics > Library > Data Visualizations, or open an in-line dashboard and select Edit.
Select Create data visualization.
Select the Single score (

Image omitted: inline-data-vis-single-score.png
Data visualization single score icon\) visualization type.

Configure the Header and border. Header and border options are the same for all data sources.

Header and border fields	Description
Show border	Option to display a line around the component.
Show header	The visualization header, including title and icons.
Show header separator	Option to display a line separating the header from the rest of the component.
Chart title	Title of the visualization.
Title alignment	Choose Start to align the title with the start of line, End to align it with the end of the line, or Center for center alignment.
Description	A short overview about the visualization that the end user sees. Descriptions help users find the visualization.
Wrap title	Option to wrap long titles onto a second line. If false, displays an ellipsis to truncate long titles.
Wrap labels	Select to wrap long elements labels on the axis.
Max label size, px	Specify the maximum label size for element names on the axis. Default=100 px.
Line of truncation	Specify where to truncate long labels with an ellipsis. Options are 1, 2, and 3.
Bare	Option to remove padding around data visualization to provide more compact positioning on the page. Only available when Show border is turned off.
Show refresh option	Option to show or hide the refresh option from data visualizations. If cache is enabled on a dashboard, the Refresh option is always hidden.
Show export options	Option to show or hide the visualization's export types.
Header background color	Specify the color behind the title of the visualization.
Title color	Specify the text color of the title. The default title color is black, but you can choose a color that contrasts better with the header background. Only available when Header background color is selected.

Choose a data source.

For general descriptions of the data sources, see Data sources for data visualizations.
- Table (available in the base system). When you select a table, you can filter it by custom or preconfigured conditions. Custom conditions can include questions or Service Catalog variables.
  
  Configured report sources appear in the Predefined conditions list. For more information, see Report sources.
  
  To help you create a custom filter, there is a preview list of records that would be included in the visualization. You can change which fields are shown as columns and the width of columns in the list actions.

Image omitted: dv-preview-edit-cols.png
Preview record list for table source data visualization with list actions shown.

-   Indicator \(available in the base system\). You can filter the indicator scores by breakdowns and elements. Automated indicators can be configured with selected breakdowns. Formula indicators inherit their breakdowns from the parent indicators. Data snapshots indicator breakdowns are configured in the indicator. In both cases, only those breakdowns are available when you configure a visualization based on those indicators.

    **Note:** Benchmark indicators are not supported.

Image omitted: dv-ind-source-con-filter.png
Conditional filter for indicator data source on data visualization.

    **Note:**

    You might have a multiple select \(is one of\) or dynamic \(is \(dynamic\)\) operator on the breakdown element filter. These operators require the indicator and breakdown to support them. For more information about the configurations that support these operators, see ["Is one of" and "Is \(Dynamic\)" operators on breakdown conditions in data visualizations](performance-analytics/condition-operators-ind-bkdowns.md).

    Indicator types include Automated, Formula, and Manual indicators as well as Automated and Formula Data Snapshots. The Indicator Preview shows an example of the visualization and a list of the indicator's properties.

Image omitted: dv-indicator-source-preview.png
Indicator preview example with visualization example and list of properties including source type, indicator source, indicator type, additional conditions and available breakdowns.

-   Usage Insights \(available with the User Experience PAR Integration application, to users with a required role\). Choose one of up to three KPIs included with this application, depending on the visualization type. For more information, see [Usage Insights data sources for data visualizations](uxa-data-sources.md).

Select the options for your data source.
- If your visualization represents table data, go to Table data options for single score visualizations.
- If your visualization represents indicator data, go to Indicator data options for single score visualizations.
- If your visualization represents Usage Insights data, go to Usage Insights data options for Single Score data visualizations.
- Under Presentation, provide display and color information.

Field	Description
Display settings
Score alignment	Choose Start to align the score with the starting border of visualization, End to align it with the ending border, or Center to align it horizontally in the middle of the visualization.
Score size	Sets the size of the score. Options include: - XS `xs` - S `sm` - M `md` - L `lg` - XL `xl` - XXL `xxl` - Auto `auto`: Size adjusts automatically between the preceding sizes depending on the viewport size and the space available after all details have been added in the Additional settings.
Score icon	Select one of the icons provided with the design system to precede the score. Optional. Note: See https://developer.servicenow.com/dev.do#!/reference/next-experience/xanadu/now-components/now-icon/gallery for more information.
Icon style	Select "With background" to apply color to the background of the icon. Select "No background" to apply color to the icon itself.
Metric label position	Position for the metric label. Options include:- Above score `top` - Below score `bottom` This property applies only with table data sources and when Show metric label is true.
Sparkline style	Style of sparkline chart. Options include:- Area `area`: Option to display the sparkline as a line with the area between its points and the horizontal axis colored in. - Line `line`: Option to display the sparkline as a line. This property applies only with indicator data sources and when Show sparkline is true.
Colors
Set color type	Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see Working with themes in Next Experience. Single color/Colors per metric: Select a single color in the Set value color field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. Alternatively, you can add a rule to define a dynamic color. For more information, see Create coloring rules for data visualizations. Target color (Indicator data source only): Select a palette from the Palette dropdown. The displayed color reflects the value of the gap percentage. Palettes can be configured in the pa_target_color_schemes table.

Under Chart interaction, set what if anything happens when a viewer clicks a chart or a chart segment on the visualization.

Field

Description

Allow chart interaction

Enable an event to occur when a user clicks in a visualization or one of its segments.

Action

Choose the event that occurs when a user clicks in a visualization or one of its segments. Choices depend on the visualization type and data source. Applies only when Allow chart interaction is on. For more information, see Chart interactions in a data visualization.

Go to data view opens a list view, KPI Details page, or Usage Insights overview page relevant to the associated segment or visualization. For table data, a system property determines whether a Core UI list or a Platform Analytics list opens. For more information, see Data views for different data sources.
Go to URL opens the specified URL, which can be on the instance or external. You have the option of specifying a page name to appear in the tooltip, for those visualizations with tooltips.
Drill down to chart (Visualization Designer only) Opens a different data visualization that is filtered by the selected data. You can add a drill-down visualization for each metric on the parent visualization.

Note: The last level of drill down in the Platform Analytics experience is always a Core UI list. Records do not open in Workspace embedded lists.

Drill down to chart supports only table data sources.

Select Save to continue editing the visualization, or Save and close to return to the Analytics Overview main screen.

What to do next

Add a visualization to a dashboard from the Visualization Designer
Share a data visualization in the Visualization Designer
Bookmark a visualization in the Visualization Designer
Table data options for single score visualizations
When you select a table data source for a single score visualization, the following Data configuration options are available.
Indicator data options for single score visualizations
When you select an indicator data source for a single score visualization, the following data configuration options are available.
Usage Insights data options for Single Score data visualizations
When you select a Usage Insights data source for a single score visualization, the following Data configuration options are available.
Single score data visualization example
Use a single score visualization when you want to show a single value or metric, such as overall revenue or number of open incidents. The basic score visualizes a single value with a descriptive heading and date/timestamp.

Parent Topic:Creating data visualizations