Chief Information Officer \(CIO\) Dashboard › Executive dashboard overview › Platform Analytics
Use these data visualizations to get high-level and detailed views of how information is used in your organization.
Overview tab
For more information about indicator data sources, see Chief Information Officer Dashboard indicators.
| Column | Visualization | Visualization Type | Data Source |
|---|
| Value | Total combined value YTD | Single score | Formula indicator: Total Value YTD |
| Value | Value components YTD | Vertical bar | Formula indicator: Total Value YTD |
| Operations | % breached SLA | Single score | Formula indicator: % open and overdue incident assignments |
| Operations | Cloud health score | Single score | Automated indicator: CMDB Health Scorecard |
| Operations | CMDB health score by health metric | Line | Automated indicator: CMDB Health Scorecard |
| Operations | % SLA by priority | Donut | Formula indicator: % incidents resolved in time |
| Security | New security issues | Single score | Automated indicator: Number of new security incidents |
| Security | Active P1s | Single score | Automated indicator: SI - Incident Priority 1 |
| Security | Total issues by priority | Vertical bar | Automated indicator: Number of open security incidents |
| Security | P1 issues trend | Line | Automated indicator: SI - Incident Priority 1 |
| Execution | Active projects | Single score | Automated indicator: PPM - Number of Active Projects |
| Execution | Active projects in red | Single score | Automated indicator: PPM - Number of Active Red Projects |
| Execution | Projects in red by portfolio | Vertical bar | Automated indicator: PPM - Number of Active Red Projects |
| Execution | Projects by state | Donut | Automated indicator: PPM - Number of Active Projects |
| Experience | eSAT | Single score | Automated indicator: eSAT monthly |
| Experience | Self-Service: Success Rate | Single score | Formula indicator: Self-Service: Success Rate |
| Experience | Self-Service: Success Rate trend | Line | Formula indicator: Self-Service: Success Rate |
| Experience | eSAT trend | Line | Automated indicator: eSAT monthly |
Value tab
| Column | Visualization | Visualization Type | Data Source |
|---|
| Revenue | Pipeline closed | Single score | Manual indicator: Revenue impact |
| Revenue | Pipeline by portfolio | Vertical bar | Manual indicator: Revenue impact |
| Cost Impact | Total cost | Single score | Manual indicator: Cost impact |
| Cost Impact | Cost by portfolio | Vertical bar | Manual indicator: Cost impact |
Operations tab
| Column | Visualization | Visualization Type | Data Source |
|---|
| Incident Management | Mean time to resolve | Single score | Formula indicator: Average close time of incidents |
| Incident Management | % breached SLA | Single score | Formula indicator: % open and overdue incident assignments |
| Incident Management | Open incidents by age | Vertical bar | Automated indicator: Number of open incidents |
| Incident Management | % SLA trend by priority | Line | Formula indicator: % incidents resolved in time |
| Request Management | Requests backlog growth | Single score | Formula indicator: Requests backlog growth |
| Request Management | Open requests | Single score | Automated indicator: Number of open requests |
| Request Management | Requests by priority | Horizontal bar | Automated indicator: Number of open requests |
| Request Management | Avg time to close requests | Line | Formula indicator: Average close time of requests |
| Change Management | % Urgent changes | Single score | Formula indicator: % of urgent changes |
| Change Management | % of Unsuccessful changes | Single score | Formula indicator: % unsuccessful changes |
| Change Management | Average age of open changes by priority | Vertical bar | Formula indicator: Average age of open changes |
| Change Management | Change backlog growth | Line | Formula indicator: Change backlog growth |
| CMDB | Count of CIs monitored | Single score | Automated indicator: Number of Monitored Configuration Items |
| CMDB | Avg CIs fault count | Single score | Automated indicator: Avg CIs Fault count |
| CMDB | CMDB health results | Vertical bar | Automated indicator: CMDB health results |
| CMDB | CMDB health scorecard | Vertical bar | Automated indicator: CMDB Health Scorecard |
| Asset Management | Potential savings | Single score | Automated indicator: Potential Savings |
| Asset Management | Percent spend not in use | Single score | Formula indicator: Percent Spend Not in Use |
| Asset Management | Percent spend not in use - by product | Vertical bar | Formula indicator: Percent Spend Not in Use |
| Asset Management | Potential savings - by product | Vertical bar | Automated indicator: Potential savings |
Security tab
| Column | Visualization | Visualization Type | Data Source |
|---|
| Security Incident Response | Active P1s | Single score | Automated indicator: SI - Incident Priority 1 |
| Security Incident Response | Open Issues By Age | Vertical bar | Automated indicator: Number of open security incidents |
| Security Incident Response | P1 trend | Line | Automated indicator: SI - Incident Priority 1 |
| Vulnerability Management | Avg vulnerability age | Single score | Formula indicator: Average Age of Vulnerable Items |
| Vulnerability Management | P1 vulnerabilities | Single score | Automated indicator: Critical Vulnerable Items |
| Vulnerability Management | Vulnerabilities by age | Vertical bar | Automated indicator: Unassigned Vulnerable Items |
| Vulnerability Management | P1 vulnerabilities trend | Line | Automated indicator: Critical Vulnerable Items |
| Security Patching | Vuln deferred | Single score | Automated indicator: Deferred Vulnerable Items |
| Security Patching | Vuln patching SLA attainment | Single score | Formula indicator: Vulnerable Items Mean Time to Remediate |
| Security Patching | Closed vuln which met target | Vertical bar | Automated indicator: Closed Vulnerable Items (Target Met) |
| Security Patching | Deferred Vulnerable Items by Reason | Donut | Automated indicator: Deferred Vulnerable Items |
| Compliance | Compliance score | Single score | Automated indicator: Policy Compliance Score Percentage |
| Compliance | # of failed controls | Single score | Automated indicator: # of Failed Control Indicators |
| Compliance | Citation compliance score percentage | Donut | Automated indicator: Citation compliance score percentage |
| Compliance | Policy compliance score percentage | Vertical bar | Automated indicator: Policy Compliance Score Percentage |
Execution tab
| Column | Visualization | Visualization Type | Data Source |
|---|
| Innovation Management | Average age of open ideas | Single score | Formula indicator: PPM:Average Age of Open Ideas |
| Innovation Management | % of ideas converted | Single score | Formula indicator: PPM:% of Ideas Converted |
| Innovation Management | Converted ideas by categories | Line | Automated indicator: PPM:Ideas Converted |
| Innovation Management | Open ideas by state | Vertical bar | Automated indicator: PPM:Open Ideas |
| Demand Management | Average age open demand | Single score | Formula indicator: PPM:Average Age of Open Ideas |
| Demand Management | % of Demands to Projects last 12 months | Single score | PPM - Percentage of Demand to Project Last 12 months |
| Demand Management | Open Demands by state | Donut | Automated indicator: PPM - Open Demands Submitted, Screening, Qualified or Approved |
| Demand Management | Converted Demands trend | Line | Automated indicator: PPM - Number of Demands With Projects This Month |
| Project Portfolio Management | Total Projects | Single score | Automated indicator: PPM - Number of Active Projects |
| Project Portfolio Management | Projects with critical issues | Single score | Automated indicator: PPM - Number of Projects With Critical Issues |
| Project Portfolio Management | Projects by portfolio | Vertical bar | Automated indicator: PPM - Number of Active Projects |
| Project Portfolio Management | Projects by investment class | Donut | Automated indicator: PPM - Number of Active Projects |
| Resource Management | Total Allocated | Single score | Automated indicator: Total Allocated hrs |
| Resource Management | Total Availability | Single score | Automated indicator: Total available hrs |
| Resource Management | Allocated quarterly trend | Line | Formula indicator: Total allocated hours quarterly |
| Resource Management | Availability quarterly trend | Line | Formula indicator: Total available hours quarterly |
| Cost Management | Planned cost | Single score | Automated indicator: PPM - Planned Cost |
| Cost Management | Actual cost | Single score | Automated indicator: PPM - Actual Cost |
| Cost Management | Variance by portfolio | Vertical bar | Formula indicator: Variance by portfolio |
Experience tab
| Column | Visualization | Visualization Type | Data Source |
|---|
| Self-Service | Self-Service: Success Rate | Single score | Formula indicator: Self-Service: Success Rate |
| Self-Service | Self-Service: Engagements | Single score | Formula indicator: Self-Service: Engagements |
| Self-Service | Self-Service: Success Rate trend | Area | Formula indicator: Self-Service: Success Rate |
| Self-Service | Self-Service: Engagement trend | Area | Formula indicator: Self-Service: Engagements |
| Survey Management | eSAT score | Single score | Automated indicator: eSAT monthly |
| Survey Management | cSAT monthly | Single score | Automated indicator: cSAT monthly |
| Survey Management | eSAT monthly trend | Area | Automated indicator: eSAT monthly |
| Survey Management | cSAT monthly trend | Area | Automated indicator: cSAT monthly |