Chief Digital Officer Dashboard data visualizations
Use these data visualizations to get high-level and detailed views of how customer satisfaction, usage, and transformation are being addressed in your organization.
| Column | Visualization | Visualization Type | Data Source |
|---|---|---|---|
| Sentiment | cSAT | Single Score | cSAT |
| Sentiment | Responders | Single Score | Responders |
| Sentiment | cSAT | Line | cSAT |
| Sentiment | Low cSAT Properties | Horizontal Bar | cSAT |
| Usage | MAU | Single Score | MAU |
| Usage | Hits | Single Score | Hits |
| Usage | MAU by Application | Vertical Bar | MAU |
| Usage | Hits by Application | Vertical Bar | Hits |
| Operations | # of P1s | Single Score | P1 Incidents |
| Operations | SLA Attainment | Single Score | CDO: % incidents resolved in time |
| Operations | P1s Resolution | Line | P1 Incidents |
| Operations | SLA Attainment | Line | CDO: % incidents resolved in time |
| Transformation | Self service % | Single Score | Self service % |
| Transformation | Automation % | Single Score | Automation % |
| Transformation | Self Service Resolution by Channel | Horizontal Bar | Self service % |
| Transformation | Service Automation | Line | Automation % |
| Outcome | Cost Savings | Single Score | Cost Savings |
| Outcome | Total Spend | Single Score | Total Spend |
| Outcome | Cost Savings | Horizontal Bar | Cost Savings |
| Outcome | Total Spend | Horizontal Bar | Total Spend |