Control whether users can view attachments in external applications on Android devices

Set the glide.sg.block_mobile_attachments_external_viewing system property to true to prevent Android users from opening attachments in third-party applications.

Before you begin

Role required: admin

About this task

When glide.sg.block_mobile_attachments_external_viewing system property is set to true, all attachments that are supported to be opened in the internal native viewer are opened there so the user can't open the attachment in a third-party application.

Note: This system property only applies to Android devices and has no effect on iOS devices. The glide.sg.block_mobile_attachments_external_viewing system property is available to use on Android clients, version 19.5.1 and later.

The supported file types that can be opened in the internal, native viewer on the Android OS are:

• Images
• Videos
• PDFs

When a user attempts to open an attachment that isn't supported, an error message displays. For example:

Note: The following supported file types can be opened in the internal, native viewer on iOS devices:

• iWork and Microsoft Office documents
• Images
• Live photos
• Text files
• PDFs
• Audio files
• Video files

However, the glide.sg.block_mobile_attachments_external_viewing property has no effect on iOS devices.

Procedure

1. Navigate to All > sys_properties.list.

2. Open the record for glide.sg.block_mobile_attachments_external_viewing.

3. In the form, match the following values.

1. Right-click the banner at the top of the glide.sg.block_mobile_attachments_external_viewing form and select Save.

Parent Topic:Mobile system property configurations