Mobile voice search
Find items, articles, and people using native speech recognition from an app on their mobile device.
Using voice search
Image omitted: voice-search-1.png Applet launcher with search bar and voice search. | Take advantage of the speech recognition feature of your mobile device. Use voice search by tapping the microphone icon ( Image omitted: mic-icon.png Microphone icon) that appears on the right side of a search bar. Use your device's voice recognition interface to record your search query, which is then converted to text and entered as the search query in your app.</p> The first time you use the voice search feature, your mobile device may prompt you to allow your ServiceNow app to record audio. Note: Your administrator must enable this feature. For details on enabling voice search on your instance, see Enable voice search. |
The first time you use the voice search feature, your mobile device may prompt you to allow your ServiceNow app to record audio.
Image omitted: mobile-allow-record.png Prompt to allow audio recording for Android. | Image omitted: mobile-allow-record-ios.png Prompt to allow audio recording for iOS. |
If you deny this permission, you cannot use the voice search feature. The microphone icon changes to a disabled microphone icon (
Disabled microphone icon\).
Third-party data usage
Depending on your mobile device's operating system, the voice recordings you create with the voice search feature are sent to Google or Apple to be processed into a text query. ServiceNow does not have control of the recording once it has been sent.