Configure multiple users to use a shared device

Learn how to setup a device to allow multiple users to log in and enter data on a single device.

Before you begin

Role required: mobile_admin, admin

About this task

The following configurations are listed in this topic.

• The SupportSharedDevice property enables a mobile device to be used as a shared device.
• The mobile_shared_device_mode_enabler role enables authorized users to set up a ServiceNow mobile app to operate in shared device mode.

Note: The configuration instructions in this topic detail the required fields for the configuration of this feature. For a full explanation of all the mobile property fields listed in the table, see the various configurations in the section Mobile properties.

Procedure

1. Add the SupportSharedDevice property for users to share a mobile device.

   1. Navigate to All > All > sys_sg_properties.list. The Mobile Properties form displays.
   2. In the Mobile Properties list, select  New. The Mobile Properties form appears.
   3. Type the mobile property name SupportSharedDevice in the Name field.
   4. Select True/False in the Type field.
   5. Enter true in the Value field.
   6. Search and select Mobile Agent in the Mobile App Config field.
   7. Search and select Agent in the Mobile Application field.
   8. Select Update.

   9. Add the mobile_shared_device_mode_enabler role to enable authorized users to set up a device as a shared device.

   10. Navigate to All > All > sys_user.list. The Users form displays.

   11. Select the User ID of the user who can grant the ability to set a device as a shared device.
   12. Select the Roles tab in the Related Links section.
   13. Select the Edit button.
   14. In the Collection field, search for the namemobile_shared_device_mode_enabler.
   15. Move mobile_shared_device_mode_enabler to the roles list.
   16. Select Save.