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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Customize email notifications for mobile activity stream mentions

Enable users to alert their contacts by email that they are mentioned in a thread. The user enters the @ character followed by the contact's name in a record's activity stream, for their contact to be alerted. This feature is enabled by default.

Before you begin

Role required: admin

About this task

Configure your instance to send an email notification when a user mentions a contact within the activity stream. You can either use the default notification record or create a new notification record. For information about creating a new notification record, see Create an email notification.

Procedure

  1. Navigate to All > System Notification > Email > Notifications in the filter navigator.

  2. Search for the notification record named Activity Stream @Mention Email, then select the record to open it.

  3. Verify that Active is selected.

  4. Customize the email notification fields.

  5. Select Update.

  6. Select the Settings icon (

Image omitted: GearIcon.png
Settings icon.\) and select the **Notifications** tab.
  1. Verify that Allow Notifications is enabled.

Parent Topic:Configure notifications for mobile activity stream mentions