Manual offline caching
Users can manually download or refresh the offline cache at any time. This option gives users control over when their device data is updated, before working without connectivity.
The manual download option allows users to initiate or refresh the offline cache directly from their device. This is particularly useful when users know in advance that they will be working in an area without network connectivity and want to prepare their device with the latest available data.
General guideline
Manual cache downloads should not be used regularly by the user, as frequent downloads can place unnecessary load on the server. Consider setting up scheduled and incremental updates that align with your users' workflows.
User performance of manual caching
| Description of process | Mobile screen view |
|---|---|
The Download Cache option initiates a full on-demand download of the offline cache. Use this option when no cache exists on the device. When selected, the mobile app:
| Image omitted: mobile-enable-offline.png Download cache option displayed |
Once an offline cache already exists, the Update Cache option allows users to refresh the data manually. Use this option to update cached content with the latest data from the ServiceNow instance. | Image omitted: mobile-offline-cache-button.png Option to update cache or to clear cache |
Parent Topic:Configure offline cache downloads to user devices