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Working with mobile accounts › Using the mobile apps › Mobile Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a ServiceNow account to ServiceNow mobile apps

Learn how to add an account to a ServiceNow mobile app.

Before you begin

Role required: user

About this task

After you add ServiceNow mobile apps to your mobile device, you must connect them to the web-based UI instance that you work with.

Note: For more information about working with multiple ServiceNow accounts within the same mobile app, see Working with multiple ServiceNow accounts on a single mobile device.

If you download the mobile app from an enterprise mobility management (EMM) suite, enter your user credentials as prompted. For more details on EMM, see Enterprise mobility management (EMM). If you didn't download the mobile app from an EMM suite, follow the steps in this topic.

Procedure

  1. Tap the icon for one of the ServiceNow mobile apps.

    The mobile account login screen displays.

    Note: An account is your ServiceNow environment — it includes your company's URL address (aka instance), a nickname, and your sign-in credentials.

Image omitted: log-in-screen.png
The mobile instance log in screen.
  1. In the instance address field, enter the instance address in one of two ways.
OptionDescription
Manual entry

Type the instance address in the instance address field.

Note: You don't need to include  .service-now.com at the end of the instance name.

Scan QR codeTap the QR icon \(
Image omitted: mobile-qr-scan.png
Mobile QR scan code.\), and then scan the QR code given by your administrator.
The QR code automatically fills in the ServiceNow url.
**Note:** For both the Now Mobile app and Mobile Agent app, there's an option to test with a demo account, where you can select a role that matches the demo you would like to see. For more information, see [Now Mobile app demo](../employee-service-management/now-mobile-employee-experience/sg-mobile-demo.md) and [Mobile Agent app demo](sg-agent-demo.md).

  1. Enter a nickname for this instance to help you easily locate changes you make within the instance.

  2. Tap Save and Login.

    The mobile app login screen displays.

Image omitted: mobile-app-login.png
Mobile app login screen.

  1. Enter your User name and Password and then tap Log in.

    The mobile app landing page displays and you can start your work.

Related topics

Mobile authentication