Working with multiple ServiceNow accounts on a single mobile device
Learn how to add, change, edit, and remove accounts on your mobile device.
Before you begin
Role required: user
Note: Depending on the configuration by your administrator, you may only have access to a single account and therefore not have permission to change to other accounts.
Procedure
Access the account by doing one of the following:
- Tap on the account icon (
account icon.\), which displays in the header area of the mobile app. The icon displays when you have added two or more accounts to the All Accounts screen.
- Tap the Settings icon \(
Settings icon on the mobile device.\), and then on the **Settings** page tap **Accounts**.
Choose whether to add, log in, log out, remove, or edit an account.
Note: You can't rename or remove preconfigured accounts. Preconfigured accounts are defined by your administrator and are identified by the following icon (
Preconfigured account icon.\).
| Action | Procedure |
|---|---|
| Adding a new account |
|
| Logging in to an account | For iOS, you can do one of the following:- In the Accounts page, tap on the account you want to log in to. - In the Accounts page, swipe to the left on the account you want to log in to, and select Log in from the displayed menu. For Android, you can do one of the following:
|
| Logging out of an account | For iOS:1. In the Accounts page, swipe to the left on the account you want to log out from. 2. From the displayed menu options, tap Log out. For Android:
|
| Removing or renaming an account | For iOS:1. In the Accounts page, swipe to the left on the account you want to rename or remove from the list. 2. Tap Edit. 3. From the menu option, tap either Rename or Remove from the list. 4. Confirm the change that you want to make. For Android:
|