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Mobile app components › Building mobile apps › Mobile Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Working with images and attachments in mobile

Learn how to turn off the image annotation option and define attachment sources when working with various mobile components.

  • Define attachment sources available to users
    Control the origin of where images and files are sourced from, including a phone's gallery, camera, or file system. This capability confirms that images can’t be reused and verifies that they aren't AI-generated.
  • Turn off image annotation option
    By default users can edit and annotate images including actions like adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type “attachments,” and input form screens with field type “attachment."
  • Storing media locally when taken from ServiceNow mobile apps
    Provide users with the option to save and retrieve pictures and videos taken with the camera on their mobile app, onto their device. By default, these images are saved for 24 hours on the phone’s local storage. You can set the storage time to be from 1 to 168 hours (1 week).