Configure BlackBerry Access for mobile apps

Configure the BlackBerry Access browser to authenticate ServiceNow mobile apps.

Before you begin

Role required: admin

About this task

The following steps are only necessary if you are using the BlackBerry Access browser as the authentication browser for your ServiceNow mobile apps. The BlackBerry Access browser must be configured in order to authenticate with your ServiceNow mobile apps.

Procedure

1. Sign into the BlackBerry UEM.

2. In the menu bar to the left, click Apps.

You see a list of available apps tied to your BlackBerry UEM.

1. In the search bar above the list of apps, type BlackBerry Access.

1. Click BlackBerry Access to open the app.

2. When the app opens, click on the blue text labeled App Config With Default Values to create the app configuration for this app.

1. Enable Allow external apps to open HTTP/HTTPS URLs through BlackBerry Access.

2. Enable Enable 3rd Part Applications.

3. Add these values: snappauth,snempappauth

   Important:

   • Do not use any spaces in the above values.
   • The snappauth is required for the Mobile Agent app. The snempappauth value is required for the Now Mobile app.
   • Click Save.

Parent Topic:BlackBerry Unified Endpoint Management (UEM)