Configure a Siri shortcut

Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.

Before you begin

Role required: admin

As an admin, you can change the destination screen of the three of default Siri shortcuts listed below. Creating new Siri shortcuts is currently not supported.

Procedure

1. In the web-based UI, enter sys_sg_screen_shortcut.list in the filter navigator.

2. Open the record for the shortcut you want to modify.

   Shortcut	Definition
   com.servicenow.requestor.sc	Browse items and services
   com.servicenow.requestor.tasks	Open my tasks
   com.servicenow.requestor.request	Open my requests

   Important:

   • You can update the screen your user will navigate to when using a shortcut, however you cannot change the text of the shortcut.
   • Open the record by clicking on the Shortcut field. Clicking on the Screen field will open the screen record rather than the shortcut record.
   • In the screen shortcut record, update the Screen field by clicking the reference icon (

Parent Topic:Siri shortcuts