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IBM MaaS360 › Device management › Before implementation › Configuration detail › Configuring the Mobile Platform › Mobile Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add the ServiceNow app for iOS to the IBM MaaS360 portal

Configure the ServiceNow app for iOS for IBM MaaS360 distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the IBM MaaS360 portal.

  2. From the portal homepage, navigate to Apps > Catalog.

  3. Click Add to display the list of apps.

  4. Select the Apple App Store App.

  5. In the App Details tab, type ServiceNow into the app field.

  6. Select the ServiceNow app from the results.

Image omitted: imb-6.png
Select the app from the search results

  1. In the Policies and Distribution tab, select the applicable policies.

  2. In the Configuration tab, in the App Config Source list, select Key/Value.

  3. In the Key/Value section add the following information.

    FieldDescription
    Attribute nameSNDefaultInstanceURL
    Attribute valueThe full URL for the instance. For example, https://<instance name>.service-now.com/

  4. Click Add.

Result

After adding the ServiceNow app from the Apple store, it appears in the App Catalog application. Users can download the app to their iOS devices.

Parent Topic:IBM MaaS360 mobile device management (MDM)