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Workspace ONE UEM › Device management › Before implementation › Configuration detail › Configuring the Mobile Platform › Mobile Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add the ServiceNow app for iOS to Workspace ONE UEM

Configure the ServiceNow app for iOS for Workspace ONE UEM distribution.

Before you begin

Role required: admin

Procedure

  1. Sign in to the Workspace ONE UEM portal.

  2. Navigate to Apps & Books > Applications > Native > Public.

  3. Click Add Application.

  4. In the Platform field, select Apple iOS.

  5. In the Source field, select Search App Store then search for ServiceNow.

  6. Next to the ServiceNow App search result, click Select.

  7. Click Save & Assign.

  8. Click Add Assignment.

  9. Click Assignment Group.

  10. From the Assignment Group list, select Application Configuration Policy.

  11. From the Application Configuration field, select Enabled.

  12. In the Application Configuration section, enter the following information.

    FieldDescription
    Configuration keySNDefaultInstanceURL
    Value typeString
    Configuration valuehttps://<instance name>.service-now.com/
Image omitted: AWiOSAppConfig.png
Application Configuration page for Workspace ONE UEM

  1. Click Add.

  2. Click Save & Publish.

  3. Click Publish.

Result

After adding the app to Workspace ONE UEM, it appears in the Apps & Books > Applications > Native > Public section of the Workspace ONE UEM portal. Mobile users can download the app from the Workspace ON UEM App Catalog app.

Parent Topic:Workspace ONE UEM Mobile Device Management (MDM)