Repair claim form
The repair claim form enables you to enter the warranty and recall claim details.
| Field | Description |
|---|---|
| Warranty | |
| Note: Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs. | |
| Pre-auth case line | Displays all the repair pre-authorization case lines previously created for the selected repair associated with this claim case.Note: If the pre-authorization is selected from the drop-down list, it automatically fetches the casual parts and miscellaneous details. |
| Causal part | Part number of the product that is repaired. |
| Repair action | Repair action type. Options are:- Repair - Replacement - Software update |
| Issue description | Name of the product that has the issue. |
| Repair details | Short description of the repair details. |
| Recall | |
| Note: Fields under the Recall section are displayed when you select the Recall claim option. | |
| Recall campaign | Recall campaign. |
| Corrective action | Corrective action that is taken to resolve the issue. |
| Casual part | Part number. This field is auto-populated from the chosen corrective action. |
| Remedy type | Remedy procedures to resolve the issues mentioned as part of Recall Campaign Record. This field is auto-populated. |
| Repair details | Short description of the repair details. This field is auto-populated from the details available on the corrective action but can be modified by the service agent. |
| Parts | |
| Part number | Part number that is repaired, replaced, or upgraded. |
| Causal part replacement | Causal part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job. |
| Quantity | Quantity of assets that are repaired. Unit of measure includes:- Case - Pack - Carton - Kit - Each - Bundle - Box |
| Base amount | Base amount of the part. It is without tax. |
| Tax rate | Tax rate. |
| Claimed amount | Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.For example: `base amount * quantity + tax rate`. |
| Labor | |
| Labor code | Labor code. |
| Duration | Time required to repair or replace the part or product. Unit of measure includes:- Year - Hours - Month - Days |
| Base amount | Base amount of the labor work performed. It is without tax. |
| Tax rate | Tax rate. |
| Claimed amount | Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| External services | |
| Description | Details of the external services taken for the repair or replacement of the part. |
| Base amount | Base amount of the external service taken. It is without tax. |
| Tax rate | The tax rate. |
| Claimed amount | Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| Miscellaneous | |
| Miscellaneous | Details of the miscellaneous services. |
| Base amount | Base amount for any miscellaneous services. |
| Tax rate | Tax rate. |
| Claimed amount | Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| Claimed job amount | Total amount claimed for this job. It includes:- Parts claimed amount - Labor claimed amount - External services claimed amount - Miscellaneous claimed amount |
| Attachments | Attachments that support your claims. |
Parent Topic:Repair form
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