Task SLA
Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.
Before you begin
Role required: Not applicable
Note: Task SLAs are automatically generated by the SLA engine when records from task-based tables (like Incident, Problem, Change Request, etc.) meet the conditions defined in SLA definitions.
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Task SLAs.
Select New.
For detailed information on Task SLA, refer Create an SLA definition.
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