Create a root cause analysis

Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.

Before you begin

Role required: Quality Issue Management Admin or product non-conformance resolver (sn_mfg_qm.product_non_conformance_case_resolver)

Procedure

1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Root Cause Analysis Task.

2. Select New.

3. On the Root Cause Analysis Task form, fill in the fields.

   For a description of the field values, see Root cause analysis task form.

4. Select Save.

5. Select Discuss.

   The Start a Sidebar discussion window is displayed.

   For more information on the sidebar discussion window, see Create a Sidebar discussion for a record.

6. Select Save.

Related topics

Notes form

Resolution information form