Quality issue management tables
This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations.
QIM plugin
The QIM feature adds or modifies the existing tables:
- Task [sn_customerservice_task]
- RCA node category [sn_rca_node_category]
- Planning item [sn_align_core_planning_item]
- Expense line [fm_expense_line]
- Case
- Complaint case [sn_complaint_case]
The QIM plugin adds the following tables.
| Label | Description |
|---|---|
| Stakeholder\[sn\_mfg\_qm\_stakeholder\] | Defines stakeholders for an issue with assigned RACI role and responsibility mapping. |
| Product Quality Investigation Task\[sn\_mfg\_qm\_prd\_qi\_task\] | Creates tasks for performing activities related to studying and gather further information on Quality Issue. |
| Product Quality Investigation\[sn\_mfg\_qm\_prd\_qi\] | Stores the manufacturing quality issues that require deeper analysis. |
| Root Cause Analysis Task\[sn\_rm\_core\_rca\_task\] | Captures and manages the individual tasks created as part of a Root Cause Analysis \(RCA\) process. |
| Task Cause Association\[sn\_rm\_core\_task\_cause\_assoc\] | Associates tasks and RCA records with identified causes, including type classification. |
| Cause Category\[sn\_rm\_core\_cause\_category\] | Defines hierarchical categories for classifying issue causes. |
| Issue Cause\[sn\_rm\_core\_issue\_cause\] | Captures cause identified for an issue, with category and external reference. |
| Cause Action Plan\[sn\_rm\_core\_cause\_action\_plan\] | Links a cause to its defined action plan. |
| Cause Action\[sn\_rm\_core\_cause\_action\] | Associates a cause with the actions addressing it. |
| Remediation Action\[sn\_rm\_core\_rem\_action\] | Stores the investigation related information. |
| Correction Action\[sn\_rm\_core\_correction\_action\] | Captures immediate actions taken to correct an identified issue. |
| Containment Action\[sn\_rm\_core\_containment\_action\] | Tracks short-term measures to contain or limit the impact of an issue. |
| Corrective Action\[sn\_rm\_core\_corrective\_action\] | Defines long-term actions implemented to eliminate the root cause of an issue. |
| Preventive Action\[sn\_rm\_core\_preventive\_action\] | Specifies proactive measures to avoid recurrence or future issues. |
| CoPQ Planned Line Charge\[sn\_rm\_core\_copq\_planned\_line\_charge\] | Defines planned cost line items for CoPQ financial requests, with unit cost, quantity, and type. |
| CoPQ Financial Request\[sn\_rm\_core\_copq\_fin\_req\] | Manages financial requests for CoPQ, including approvals. |
| CoPQ Expense Line\[sn\_rm\_core\_copq\_exp\_line\] | Captures actual cost entries linked to an action. |
| Product Non-conformance Case\[sn\_mfg\_qm\_prd\_ncc\] | Stores details of functional deviation/non-conformance of a product. |
| Product Non-conformance Case Task\[sn\_mfg\_qm\_prd\_ncc\_task\] | Creates task for performing activities related to studying and analyzing NC Case. |
| Impacted Asset\[sn\_mfg\_qm\_impacted\_asset\] | Tracks assets impacted by a reported issue, including their status and linkage to install base records. |
| Impacted Asset Action\[sn\_mfg\_qm\_impacted\_asset\_action\] | Links actions to impacted assets for issue resolution tracking. |
Parent Topic:Quality issue management data model