Product details form
The Product non-conformance details form enables you to add the case details.
| Field | Description |
|---|---|
| Number | Product non-conformance case task number that is automatically generated. The number starts with PNCC and incremented for every new report. |
| Issue severity | Severity of the non-conformance case from the options:- Critical - Major - Moderate - Minor |
| Priority | Priority of the non-conformance case. |
| Install Base | Install base item that has the issue. |
| Asset | Impacted asset. |
| Requesting Service Organization | Select the service organization, business unit, or department on whose behalf this case record is being submitted. |
| State | State of the non-conformance case.- Draft - New - In progress - Closed complete - Closed canceled - Closed incomplete - Closed duplicate |
| Complaint type | Complaint type.- Product - Location - Service - Delivery - Warranty - Installation |
| Issue type | Category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution.- Design - Process - Supplier - Material - Logistics - Documentation |
| Total estimated cost | Total estimated cost of the non-conformance case. |
| Total actual cost | Total actual cost of the non-conformance case. |
| Assignment group | Organizational units or teams responsible for handling specific tasks, cases, or issues. It is auto-populated. |
| Assigned to | User to whom the non-conformance case has been assigned. It is auto-populated based on the Assignment group owner, but you can reassign it to available user. |
| Product quality investigation candidate | Option to display Product quality investigation. |
| Product quality investigation | Product quality investigation. |
| Short description | Short description on the non-conformance case. |
| Complaint details | Complaint details, if any. |
Parent Topic:Quality issue management form
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