Granular roles and entities
Module-level granular roles have been added to facilitate defining and configuring the responsibility framework. These roles enable tasks to be performed without creating custom access control lists (ACLs) on the target table when a responsibility ACL exists. This update aims to provide a more direct and declarative migration process.
| Granular roles | Description |
|---|---|
| Recall Claim Management Creator [sn_rcl_claim_mgmt.campaign.creator] | View, write, and create Recall Campaign tables. |
| Recall Claim Management Viewer [sn_rcl_claim_mgmt.campaign.viewer] | View all Recall Campaign tables. |
| Recall Claim Management Writer [sn_rcl_claim_mgmt.campaign.writer] | View and write all Recall Campaign tables. |
| Campaign Phase Writer [feature role] [sn_rcl_claim_mgmt.campaign_phase.writer] | Read access on all Recall Campaign related tables. It has write access on Recall Campaign Phase, Impacted Finished Good & Phase Task tables. It has create access on Phase Task and Impacted Finished. |
| Pre-authorization admin [sn_repair_claim_mgmt.repair_pre_auth_admin] | Create, update, and delete the pre-authorization request. |
| Repair Claim Management Viewer [sn_repair_claim_mgmt.repair_pre_auth_viewer] | View all Repair Claim Pre-authorization tables. |
| Pre-authorization navigator [sn_repr_claim_mgmt.pre_auth_navigation_menu] | Access to related list menu for pre-authorization in workspace. |
| Warranty specialist [sn_claim_cmn.warranty_specialist] | View and update pre-authorization request. Also, can view Repair claim. This role is for user who can approve/reject/send-back pre-authorization request. |
| Product Non-conformance Submitter [sn_mfg_qm.product_non_conformance_submitter] | Create, view, update, and cancel a non-conformance case. They can also create a correction action and add expense lines to it. |
| Product Non-conformance Case Resolver [sn_mfg_qm.product_non_conformance_case_resolver] | Create, view, update across all non conformance related tables. |
| Quality Investigation Member [sn_mfg_qm.product_quality_investigation_member] | Ability to edit product quality investigation and product quality investigation tasks. Can create remediation action plan, actions, and financial requests. |
| Quality Investigation Lead [sn_mfg_qm.product_quality_investigation_lead] | Create, view, update, and cancel quality investigation and all its related tables. This user also will sign off the investigation and move it to closure. |
| Product Non-conformance Case Triager [sn_mfg_qm.product_non_conformance_case_triager] | New non-conformance submissions, validates completeness, sets priority/severity, and routes to the right resolver. Limited to triage updates; does not execute remediation. |
| Finance Approver [sn_mfg_qm.finance_approver] | Approve, Reject, Send Back Financial Request, Planned Line Charge, and Expense Line records. |
| Remediation Plan Approver [sn_mfg_qm.remediation_plan_approver] | Review the proposed action plan and can record approval decisions and comments on the plan. |
| Quality Issue Management Admin [sn_mfg_qm.quality_issue_mgmt_admin] | Default access to all quality management features and tables. |
| Feature set | Granular roles | Supported entities |
|---|---|---|
| Recall campaign | sn\_rcl\_claim\_mgmt.campaign.creatorsn\_rcl\_claim\_mgmt.campaign.viewer sn\_rcl\_claim\_mgmt.campaign.writer sn\_rcl\_claim\_mgmt.campaign\_phase.writer | sn\_rcl\_claim\_mgmt\_ca Corrective action charges sn\_rcl\_claim\_mgmt\_ca\_charges sn\_rcl\_claim\_mgmt\_rcp sn\_rcl\_claim\_mgmt\_phase\_task sn\_rcl\_claim\_mgmt\_rcp\_phase |
| Recall campaign phase | sn\_rcl\_claim\_mgmt.campaign\_phase.writersn\_rcl\_claim\_mgmt.campaign.viewer | sn\_rcl\_claim\_mgmt\_rcp\_phase sn\_rcl\_claim\_mgmt\_phase\_task |
| Product Non-conformance | sn\_mfg\_qm.product\_non\_conformance\_submittersn\_mfg\_qm.product\_non\_conformance\_case\_resolver sn\_mfg\_qm.product\_non\_conformance\_case\_triager | sn\_customerservice.case\_contributor\_creator sn\_dealer\_mgmt.dealer\_viewer sn\_customerservice.csm\_workspace\_user sn\_mfg\_qm.prd\_ncc\_creator sn\_customerservice.service\_organization\_contributor sn\_rm\_core.correction\_action\_creator playbook.agentic\_workflow\_user sn\_customerservice.requester knowledge sn\_customerservice.customer\_data\_viewer sn\_prm.external\_partner\_associate sn\_mfg\_ai\_agents.submitter\_ai\_playbook sn\_rm\_core.copq\_exp\_line\_creator sn\_rm\_core.issue\_cause\_creator sn\_mfg\_qm.impacted\_asset\_creator sn\_align\_core.apw\_user sn\_rm\_core.rem\_action\_creator sn\_mfg\_qm.product\_non\_conformance\_case\_triager sn\_rm\_core.copq\_planned\_line\_charge\_creator sn\_rm\_core.copq\_exp\_line\_creator sn\_rm\_core.containment\_action\_creator sn\_rm\_core.rem\_action\_plan\_creator personalize\_choices sn\_rm\_core.task\_cause\_association\_creator sn\_rm\_core.cause\_action\_plan\_creator sn\_mfg\_qm.impacted\_asset\_action\_creator sn\_mfg\_qm.prd\_qi\_viewer |
| Quality Issue Management | sn\_mfg\_qm.product\_quality\_investigation\_membersn\_mfg\_qm.product\_quality\_investigation\_lead sn\_mfg\_qm.quality\_issue\_mgmt\_admin | sn\_rm\_core.copq\_exp\_line\_creator sn\_mfg\_qm.impacted\_asset\_creator sn\_mfg\_qm.impacted\_asset\_action\_creator sn\_rm\_core.corrective\_action\_creator sn\_rm\_core.correction\_action\_viewer sn\_rm\_core.rca\_task\_creator sn\_rm\_core.issue\_cause\_creator sn\_customerservice.csm\_workspace\_user sn\_rm\_core.preventive\_action\_creator knowledge sn\_mfg\_qm.prd\_qi\_writer sn\_mfg\_qm.prd\_qi\_task\_writer sn\_rm\_core.rem\_action\_creator sn\_rm\_core.cause\_action\_plan\_creator sn\_mfg\_qm.prd\_ncc\_viewer sn\_mfg\_qm.prd\_ncc\_task\_viewer sn\_rm\_core.copq\_planned\_line\_charge\_creator sn\_align\_core.apw\_user sn\_rm\_core.task\_cause\_association\_creator sn\_mfg\_qm.stakeholder\_viewer sn\_rm\_core.rem\_action\_plan\_creator sn\_rm\_core.cause\_action\_creator sn\_customerservice.case\_contributor\_viewer sn\_rm\_core.containment\_action\_creator sn\_rm\_core.copq\_fin\_req\_creator sn\_mfg\_qm.prd\_qi\_task\_creator sn\_mfg\_qm.stakeholder\_creator sn\_mfg\_qm.prd\_qi\_creator sn\_mfg\_qm.product\_quality\_investigation\_member sn\_mfg\_qm.remediation\_plan\_approver sn\_mfg\_qm.product\_quality\_investigation\_lead sla\_admin sn\_mfg\_qm.finance\_approver sn\_mfg\_qm.product\_non\_conformance\_case\_resolver |
System roles containing granular responsibility roles
| System roles | Granular roles |
|---|---|
| Recall Manager \[sn\_rcal\_claim\_mgmt.recall\_manager\] | sn\_rcl\_claim\_mgmt.campaign.creatorsn\_rcl\_claim\_mgmt.campaign.viewer sn\_rcl\_claim\_mgmt.campaign.writer sn\_rcl\_claim\_mgmt.campaign\_phase.writer |
| Recall Phase Owner \[sn\_rcl\_claim\_mgmt.recall\_phase\_owner\] | sn\_rcl\_claim\_mgmt.campaign\_phase.writersn\_rcl\_claim\_mgmt.campaign.viewer |
| Warranty Specialist \[sn\_claim\_cmn.warranty\_specialist\] | financial\_mgmt\_user sn\_customerservice\_agent sn\_dealer\_mgmt.dealer\_viewer sn\_mfg\_cmn.navigation\_menu sn\_prd\_pm.product\_catalog\_viewer sn\_prm.enterprise\_partner\_agent sn\_repr\_claim\_mgmt.claim\_viewer sn\_repr\_claim\_mgmt.navigation\_menu sn\_repr\_claim\_mgmt.pre\_auth\_navigation\_menu sn\_repr\_claim\_mgmt.repair\_pre\_auth\_charge\_creator sn\_repr\_claim\_mgmt.repair\_pre\_auth\_writer |