Create dealer
Create a dealer role to provide access to MCO capabilities and enable dealers to manage their assigned manufacturing and commercial operations activities.
Before you begin
Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin)
Procedure
Navigate to All > Workspaces > CSM/FSM Configurable Workspace.
Select the List icon.
Navigate to MCO Setup > Dealer.
Select New.
On the form, fill in the fields.
| Fields | Description |
|---|---|
| Number | Automatically generated number of the dealer.Note: By default, dealer numbers start with the prefix DLR. |
| External code | Identifier or reference value from an external system that maps to a corresponding record, process, product, issue type, or transaction. It helps to maintain consistency and traceability when data is exchanged between MCO and third-party systems such as ERP or CRM. |
| Outbond soap message | Integration mechanism used to send structured SOAP-based requests from MCO to an external system. It typically carries manufacturing or quality-related data—such as issues, investigations, customer complaints, or product records—to another enterprise application for processing, synchronization, or follow-up action. |
| SOAP message function | Defines the specific web service operation used to send data to an external system and process the response. |
| Service organization | Service organization that includes internal business locations or channel partners. |
| Business functions | Business functions of the dealer:- Sales - Sales and service - Service only |
Result
The dealer is created.