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Create a campaign › Recall management › MCO workspace › Use › Manufacturing Commercial Operations
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Corrective actions

Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

Procedure

  1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Lists > Recall Management > My Campaigns.

  2. Select the corresponding campaign record in which you want to create a corrective action.

  3. Select Corrective Actions.

  4. Select New.

  5. On the corrective action form, fill in the fields.

    For a description of the field values, see Corrective action form.

  6. Select Save.

    Ready to use option is displayed.

    Note: At least one "In use" corrective action is required to initiate the recall campaign to In-progress.

    Corrective action must contain at least one action charge line to move it to In use.