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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add members to a channel partner

Register a new partner member or transfer existing staff within a partner organization.

Before you begin

Role required: admin

About this task

The Enterprise Partner Relationship Manager [sn_prm.enterprise_partner_rel_manager] of the channel partner can also register partner staff on the workspace.

Procedure

  1. Navigate to the CSM/FSM Configurable Workspace

  2. Select the list view.

  3. Select Channel Partners from the Partner Relationship Management module.

  4. Open a channel partner record from the list and select Register Partner Staff.

  5. On the form, fill in the fields.

    FieldDescription
    Register staffWhether the staff member is new or existing
    Partner organizationChannel partner account to which the member is being registered.
    First nameFirst name of the member.
    Last nameLast name of the member.
    User IDUnique ID of the member.
    EmailEmail of the member.
    Role typeType of role that is assigned to a member, whether Partner Manager or Partner Associate.
  6. Upload a file or document in the Add attachments section.

    This is an optional field.

  7. Select Submit.