View sales promotion claim cases

View the sales promotion claim cases.

Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

Procedure

1. Navigate to All > Sales Promotion Claim Management.

2. Select the list that you want to view.

   • My Cases: Cases assigned to the agents.
   • All: All the cases that belong to that business location.
   • Open- All the open cases.
   • Unassigned- Unassigned cases and assign them to the available agent.
   • Escalated: Cases that are escalated and need attention.