Extended capabilities
Manufacturing Commercial Operations supports additional features to enhance the product capabilities.
| Feature | Description |
|---|---|
| Customer Service Management | The Customer Service Management provides service and support to external customers. Customers can communicate and receive support through the web, email, chat, telephone, and social media. |
| Order to cash operations | Order to cash operations for Manufacturing Commercial Operations streamlines the lead-to-cash cycle. This feature enables manufacturers to:- Launch complex products and services with configurable catalogs. - Manage leads & opportunities from start to finish and map customer needs to the best offers. - Configure and price quotes and convert to orders to speed up revenue. - Automate order fulfillment across front, middle, and back-office teams. - Manage post-sale changes, upgrades, and renewals. |
| Channel Support Operations | Channel Support Operations for Manufacturing Commercial Operations enables: - Automate after-sales support processes \(for example, product & service issues, warranty claims, recalls\) - Save costs by resolving poor quality, non-conformance, and warranty issues - Provide tech support agents with a 360° view of customers, products, entitlements, and channels - Increase deflection with tailored self-service portal and workspace - Improve OEM-channel collaboration with proactive communications and automated channel workflows \(for example, vehicle handover, service delivery\) |
Related topics
[bundle-csm.c_CustomerServiceManagement]