Integrate Coaching with Learning with third-party learning management systems

Connect your ServiceNow instance with third-party learning sites to pull learning content into your repository.

Before you begin

Important: Coaching with Learning application is available from the ServiceNow® Store. To enable this application, see Activate Workforce Optimization for ITSM.

Role required: learning_admin

About this task

Applications to integrate third-party learning sites

Activating the Coaching with Learning (sn_coach_lrn) plugin enables the following applications from the ServiceNow Store:

• Enterprise Service Management Integrations Framework
• Cornerstone spoke
• Pluralsight spoke
• Udemy spoke
• ServiceNow University spoke. For more information on the ServiceNow University spoke, ServiceNow University Spoke.

For information on integrating with third-party learning sources, see Integrating Learning Core with third-party learning management systems.

Procedure

1. Create the integration source for each of your third-party systems.

   Note: Cornerstone, Pluralsight, Udemy, ServiceNow University integrations are available by default.

   1. Navigate to Integrations Framework > Source
   2. Click New.
   3. In the Name field, enter the name of the integration source, for example, Pluralsight.
   4. Right-click the form header and click Save.
   5. In the Integration Services related list, click New.
   6. On the form, fill in the fields:

7.  Click **Update**.

1. Integrate your ServiceNow instance with your third-party learning source accounts.

The records from the third-party content are pulled into your ServiceNow instance using and API call. To successfully run this API call, you must do the following:

1.  In the application navigator, enter `sys_properties.list` and press **Enter**.
2.  For each of the following properties, set the value to **1638400**:
    -   com.glide.transform.json.max-partial-length
    -   com.snc.process\_flow.reporting.serialized.val\_size\_limit
For more information on these system properties, see [Coaching With Learning System Properties](configurable-wfo-itsm-coaching-reference.md).

1. Activate schedule flows to integrate third-party learning content.

   1. Navigate to Process Automation > Flow Designer
   2. In the Flows section, select each of the following flows and click Activate:
      • Trigger Cornerstone Learning Sync
      • Trigger Pluralsight Learning Sync
      • Trigger Udemy Learning Sync
      • Trigger ServiceNow University Sync
   3. Navigate to Learning > Administration > Learning System Configuration
   4. Select each of the third-party learning sources and set the Active field to true. Schedule flows automatically run on a scheduled basis to synchronize third-party learning content into your ServiceNow instance.

2. After you configure the third-party integration sources you can refresh the entire third-party content or synchronize new and updated services into your ServiceNow instance.

   • To refresh the entire content, set the full_pull property to true.

     Note: We recommend that you periodically refresh the entire content.

   • To synchronize new and updated services, set the full_pull property to false.

   • Open any integration source for which you want to pull content.
   • Click Run Job. The integration framework pulls the corresponding third-party learning courses into the Learning External Content [sn_lc_external_content] table on your ServiceNow instance.

   When synchronizing new and updated services, the content is populated as described in the table below.

• External Content Integration Sources
  When you integrate Coaching with Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

Parent Topic:Setting up Coaching in Workforce Optimization for ITSM