Initiate a skill review for teams or groups

Start a skill review process for your groups or specific team members so that they can review and update their existing skills or to add new skills. Provide a due date for them to complete the skill review.

Before you begin

Role required: sn_wfo_skillreview.manager

Procedure

Navigate to Workspaces > Manager Workspace.
Select the Coaching icon (

Image omitted: coaching-icon-uib.png
Coaching icon\).

Select the Skills tab.
Select Generate skill request.

You can save the generated skill request in Draft state and work on it at a later time.
Fill in the fields on the Initiate skill review form:

Field	Description
Title	Name for the skill review.
Due Date	Date by which the team member or group must complete the skill review.
Assignment	To my groups: sends the skill review to the team members is all of your groups. Specific groups or team members:sends the skill review to the specified groups or team members.
Skills to review	Team member's existing skills: request for team members to review their existing skill levels and update them. Additional skills: request team members to add new skills.

Select Submit.

Note: You can cancel a skill review request that you have submitted for review.

The agent will receive a notification to review the request.

Parent Topic:Skills Management in Workforce Optimization for ITSM