Schedule adherence extension points in Workforce Optimization for ITSM
Use the schedule adherence extension points to call custom scripts for agent schedule adherence and conformance.
To access the extension points, navigate to System Extension Points > Scripted Extension Points.
| Extension point name | Description |
|---|---|
| sn_shift_planning.ScheduleAdherenceExtPt | Implement this extension point to customize the logic for schedule adherence and conformance. |
Parent Topic:Schedule Adherence in Workforce Optimization for ITSM
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