Create a learning library

Create a learning library to organize related content into categories.

Before you begin

Role required: sn_wfo_cfg_itsm.manager

Procedure

1. Navigate to All > Workforce Optimization for ITSM > Manager Workspace.

2. Select the coaching icon.

3. Select the Learning tab.

4. Select Learning Libraries and select My learning libraries.

5. Create a learning library.

   1. Select New.
   2. In the Title field, enter a unique name for the learning library.
   3. In the Description field, enter a description for the learning library.
   4. Select Save. Note: The learning library is visible to all groups that you directly or additionally manage.

6. Add learning courses to learning libraries.

   1. Select the Content tab.
   2. Select Add.
   3. In the Add Learning Courses pop-up window, select all course items you want to add to the learning library.
   4. Select Add. The course items are added to the learning library. Note: To remove any course item you have added, select the course item and Select Remove.

7. Add a group to a learning library.

   1. Select the Applicable Groups tab.
   2. Select New.
   3. In the Group field, select a group that you want to associate with the learning library.
   4. Select Save.

Parent Topic:Learning in Workforce Optimization for ITSM