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Setting up › Scheduling › Workforce Optimization for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create or enable access to event types to add them to the team calendar

Create multiple events from the same category and add them to the calendar in ITSM Manager Workspace. Enable agents or managers to create specific event types.

Before you begin

Role required: sn_shift_planning.admin

Procedure

  1. Create an event type.

    1. Navigate to All > Workforce Optimization for ITSM > Scheduling > Event Types.

    2. Click New.

    3. On the form, fill in the fields.

FieldDescription
NameUnique name for the event type.
Priority OrderPriority of the event type that you want to exclude from the coverage. The higher the number means the higher the priority. For example, let's say you are attending a work event for four hours in a day. You have marked that time window as both a time off and as a meeting event type. If time off has a higher order of priority, then the application excludes that event type from coverage.
ColorColor that identifies this type of event in the team calendar.
Use custom colorsPreferred color that you can select to display the background and border of the event type in the team calendar.
ActiveOption that when enabled, displays the event type on the calendar.
CategoryType of event, for example, custom, meeting, break, or time off.
4.  Click **Submit**.

  1. Enable agents or managers to create specific event types.

    For information on adding or removing access to user for event types, see Include or exclude access for event types.

What to do next

Add events to the team calendar

Parent Topic:Setting up Scheduling in Workforce Optimization for ITSM