Workforce Optimization ITSM Manager Workspace components
The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.
Roles
| Role title \[name\] | Description | Contains roles |
|---|---|---|
| Manager Workspace User \[sn\_wfo\_cfg\_ws.user\] | Grants read access to the Next Experience UI Builder workspace. | - workspace\_user - canvas\_user |
| Manager Workspace Manager \[sn\_wfo\_cfg\_ws.manager\] | Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules. | - sn\_wfo\_cfg\_ws.user - sn\_wfo.user - sn\_wfo\_skillreview.manager |
| Manager Workspace Admin \[sn\_wfo\_cfg\_ws.admin\] | Grants administrative rights to create, read, update, and delete \(CRUD\) all applications and settings in Manager Workspace. | - sn\_wfo\_cfg\_ws.manager - workspace\_admin - ui\_builder\_admin - canvas\_admin - sn\_wfo.admin |
Parent Topic:Workforce Optimization for ITSM reference