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Requesting time-off using the ITSM Mobile Agent › Advanced configurations › Workforce Optimization for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Approve or reject a shift swap using the ITSM Mobile Agent application

Using your ITSM Mobile Agent application, approve a shift swap requested by your peer if you are available to work at that time. You can reject it if you are unable to work then.

Before you begin

Role required: sn_shift_planning.agent

Note: If you have notifications enabled, you can approve or reject shift-swap requests from the notifications without opening the request.

Procedure

  1. Navigate to the ITSM Mobile Agent Agent application.

  2. Tap Approvals.

  3. In the Pending list, select a request to approve and review the request details.

  4. Do one of the following:

    • To approve a request, tap Approve.
    • To reject a request, tap Reject. Your peer receives a notification on the request approval status.

Parent Topic:Requesting time-off using the ITSM Mobile Agent for Workforce Optimization for ITSM