Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for ITSM
Add a system property to display the desired indicator in the Coaching Overview tab in the Coaching application.
Before you begin
Set the map application scope to Coaching. For information on how to set the scope, see Set map application scope.
Role required: admin
About this task
Replace the existing indicator with any Performance Analytics indicator that has the Assigned to and Assignment group breakdowns to display in the Coaching Overview tab in the Coaching application.
Procedure
In the application navigator, enter
sys_properties.list.Click New.
Enter the following field values.
| Field | Value |
|---|---|
| Suffix | sn\_coaching.coaching\_overview\_default\_quality\_indicator |
| Application scope | Coaching |
| Type | String |
| Value | \{"title": "<name>", "sys\_id": "<sys id>"\}where <name> is the name of the indicator that you want to display in the Coaching Overview tab and <sys id> is the unique record identifier \(sys\_id\) of the indicator. Example: - Name: % of P1 incidents resolved on first call. - Sys ID: 0423e59387401010ca99e12397cb0bbb \{"title": "% of P1 incidents resolved on first call", "sys\_id": "0423e59387401010ca99e12397cb0bbb"\} |
| Read roles | sn\_coaching.coach |
Click Submit.
The configured indicator replaces the existing indicator in the Overview tab in the Coaching application in Workforce Optimization for ITSM.
The image below show an example of the configured indicator displayed in the Coaching Overview tab.
Coaching quality indicator
Parent Topic:Setting up Coaching in Workforce Optimization for ITSM