Add managers to a KPI assignment group

Assign one or more managers to each KPI assignment group so that they can gain visibility into the group and monitor the team's performance.

Before you begin

Role required: sn_wfo_admin

You can associate a user with a primary assignment group by selecting the group in the user record.

Navigate to All > Workforce Optimization for ITSM > Team Performance > Additional Managers.
Click New.
In the Assignment Group field, select an assignment group.
In the Manager field, select a manager that you want to add to this assignment group.
Click Submit.