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Configure event categories for the ITSM Manager Workspace › Setting up › Scheduling › Workforce Optimization for ITSM › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure an event load order in Workforce Optimization for ITSM

Add a system property to display your preferred event categories first on the calendar.

Before you begin

Set the map application scope to Shift Planning. For information on how to set the scope, see Set map application scope.

Role required: admin

Procedure

  1. In the application navigator, enter sys_properties.list.

  2. Click New.

  3. Enter the following field values.

FieldValue
Suffix`sn_shift_planning.event_load_order`
Application scopeShift Planning
TypeString
Value
{
   "fastLoad":[
      "07e433f449a11010f877de942e7c1d18"
 ]
}
where fastLoad is the array of sys\_ids for event categories that you would like to load first. The remaining custom event categories will be loaded after all event categories with fastLoad categories are loaded and updated on the calendar.
Read rolessn\_shift\_planning.agent
Write rolessn\_shift\_planning.admin
  1. Click Submit.

Parent Topic:Configure event categories for the ITSM Manager Workspace