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Walk-up Experience reference › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View Badge Scanner Integration scan logs

Monitor scanner-use error activity at a Walk-up Experience onsite location by viewing the scan logs. Each time a badge reader device triggers an error, a scan event is logged in the Badge Scan Logs module.

Before you begin

Role required: sn_badge.badge_admin

About this task

The Badge Scan Logs module only stores badge reader integration error messages. It does not display error messages for Walk-up Experience specific badge scans. You can fix the error and re-run the application to get the desired result.

Walk-up Experience badge scan errors can be found in the System Log.

Procedure

  1. Navigate to All > Badge Reader Integration > Badge Scan Logs.

  2. Select an event in the Badge Scan Logs list to view the associated Message, Badge Reader, and User Badge.