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Walk-up Experience on Now Mobile › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Leave a queue at the Walk-up Experience Tech Lounge

Leave a ServiceNow Walk-up Experience Tech Lounge queue at any time by using the Now® Mobile app on your mobile device.

Before you begin

Role required: user

Procedure

  1. On your mobile device, tap the Now® Mobile app icon (
Image omitted: now-mobile.png
NOW mobile app icon\).

  1. Navigate to My Items > My Tech Visits.

  2. Navigate to your Queue card using one of these options.

    TabNavigation
    My ItemsTap My Tech Visits
    ServicesTap the more options icon **(
Image omitted: quickaction2.png
More options icon.\)** > **Visit a Tech Lounge** > **Visits**|
|**Information**|Tap the headphones icon **\(
Image omitted: quickaction.png
Headphones icon.\)** > **Visits**|

  1. Tap your visit card to open it.

  2. Tap Leave queue.

    You can also swipe your visit card and tap Leave queue.

Parent Topic:Walk-up Experience on Now Mobile