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Walk-up Experience on Now Mobile › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Join a queue at the Walk-up Experience Tech Lounge

Join a queue at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app for immediate assistance with an issue.

Before you begin

Role required: user

Procedure

  1. On your mobile device, tap the Now® Mobile app icon (
Image omitted: now-mobile.png
NOW mobile app icon\).

  1. Navigate to the list of available Tech Lounges using any of these options.

    TabNavigation
    My ItemsTap the headphones icon (
Image omitted: quickaction.png
Headphones icon.\).|
|**Services**|Tap the more options icon **\(
Image omitted: quickaction2.png
more options icon.\)** > **Visit a Tech Lounge**.|
|**Information**|Tap the headphones icon \(
Image omitted: quickaction.png
Headphones icon.\).|

  1. From the list of active Tech Lounges, tap your preferred Tech Lounge.

  2. Tap Join Queue.

    Note: This option is displayed only when the Tech Lounge is open. If the Tech Lounge is closed, wait to join a queue during the normal operating hours. Alternatively, you can book an appointment if the option is available. For more information on how to book an appointment, see Book an appointment at a Walk-up Experience Tech Lounge.

  3. On the form, fill in the fields.

    FieldDescription
    ReasonReason for your visit.
    DescriptionBrief description of the problem.

  4. Tap Submit.

    Your visit details and position in the queue are displayed on the screen.

Parent Topic:Walk-up Experience on Now Mobile