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Walk-up Experience on Now Mobile › Walk-up Experience › IT Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Modify an appointment at the Walk-up Experience Tech Lounge

Edit or cancel an appointment at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app on your mobile device.

Before you begin

Role required: user

About this task

The time limit for modifying an appointment may vary across tech Lounges. You cannot modify a confirmed appointment within the time limit that was set for the particular tech Lounge. For example, a tech Lounge has set this time limit as two hours. So, if your appointment is at 10 a.m, you cannot modify it after 8 a.m. of the same day.

Procedure

  1. On your mobile device, tap the Now® Mobile app icon (
Image omitted: now-mobile.png
NOW Mobile app icon.\).

  1. Navigate to your appointment card using any of these options.

    TabNavigation
    My ItemsTap My Tech Visits
    ServicesTap the more options icon **(
Image omitted: quickaction2.png
More options icon\)** > **Visit a Tech Lounge** > **Visits**.|
|**Information**|Tap the headphones icon **\(
Image omitted: quickaction.png
Headphones icon\)** > **Visits**|

  1. Tap the appointment card to open it.

  2. Choose one of the following actions.

    ActionDescription
    EditChange the date or time of the appointment.
    CancelCancel the appointment.

    You can also swipe the appointment card and tap your preferred action to modify the appointment.

Parent Topic:Walk-up Experience on Now Mobile