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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Devices required to deliver Walk-up Experience

The functionality of the Walk-up Experience application relies on different kinds of devices. Users can check into an online walk-up queue using a desktop or laptop computer, tablet, or mobile phone.

Onsite walk-up location users can check into the queue by scanning an employee badge or with a provided, typically stationary, tablet.

The following guidance describes what devices are needed and function best for each Walk-up Experience feature:

  • Online check-in and appointment scheduling: Desktop or laptop computer, tablet, or mobile phone.
  • Onsite check-in: Tablet or a desktop.
  • Onsite queue: Large flat screen TV. This feature is designed for larger display devices, such as a TV monitor. It isn’t supported on a tablet.
  • Onsite CSAT survey: Tablet or a desktop.
  • Onsite badge reader: Badge scanning integration. For complete details, refer to Badge Reader Integration for Walk-up Experience.

Note: To optimize the experience for Apple iOS-based tablet devices, save the opened Check-in and CSAT survey tabs to the homepage of the device. When selected from the homepage, they open in full screen.